Château de Sancy
General terms and conditions of sale
By browsing this site, you acknowledge that you have read these general terms and conditions of sale, which you undertake to respect. The purpose of these conditions is to inform you of the terms and conditions of booking and cancellation, as well as responsibilities.
Article 1: Prices
The prices indicated are per accommodation (room, bed, etc.) or other services, for the number of person(s) and date(s) previously selected, unless otherwise stated (packages)
The conversion into the customer's currency is given for information only and is not contractual. Any costs incurred in converting between the hotel's currency and the customer's currency (exchange rates, bank charges) are the responsibility of the customer.
*Unless included in the price or specifically selected at the time of booking, additional services (breakfast, half-board, full-board, etc.) are optional and must be paid for on site.
Taxes are included in the price (excluding tourist tax) or indicated in these tax details. However, you may be asked to pay certain additional taxes on arrival at the hotel, depending on the local regulations in force.
Article 2: Reservations
By connecting to the www.chateaudesancy.com website, you are making a reservation directly with the hotel.
Our establishment has a real-time reservation system which is updated instantaneously. As soon as you have validated your reservation, you will receive a confirmation email. Please present your booking confirmation, which you will receive by email. This will be requested by the hotel when you check in.
The Château de Sancy may modify the rates of the various rooms at any time without this modification having any consequences for the Customer who will, in any event, be invoiced the rate in force on the day of the reservation, unless the taxes in force are modified or new taxes are introduced.
Article 3: Terms of payment
To reserve one or more rooms, you must provide your credit card details.
1. In the case of a flexible booking: No amount will be deducted at the time of booking, but we can make a pre-authorisation on the card, of the total amount of your stay on the day of your booking. The amount of the stay can be paid by the customer directly on site on arrival or departure by credit card or in cash.
2. Non-cancellable - non-refundable bookings:
In the case of a non-cancellable - non-refundable reservation: the hotel will debit the total amount of your reservation upon confirmation (excluding tourist tax).
3. Means of payment :
Credit cards accepted for online payment: Master, Visa. American Express.
On site: cash, bank cards, credit cards.
Additional charges may apply to payments made with American Express.
This list is subject to change.
When placing your order, you must quote your credit card number and expiry date. The card must be valid on the departure date of the booking customer's holiday. In the event of invalid bank details, the hotel reserves the right to cancel the reservation immediately and without notice.
Our reservation system is secure and your credit card number and the personal data you provide are protected.
The hotel may also ask you to show proof of identity in order to prevent credit card fraud.
4. If the Customer has not prepaid their stay online, the Establishment may ask the Customer, on arrival, for a security deposit or an authorisation to debit the bank card (also known as a "cash deposit").if the Customer has not prepaid their stay online, the Establishment may ask the Customer, upon arrival, for a security deposit or an authorisation to debit the bank card (also known as a "pre-authorisation") in order to guarantee payment of the sums corresponding to the services consumed on site
5. Pre-authorisation" procedure:
The "pre-authorisation" procedure consists of a guarantee valid for an estimated amount of the stay and gives the Establishment authorisation to pay on the basis of the Customer's actual expenditure up to the authorised amount. Only the actual amount of the invoice will be debited by the establishment once the Customer has left at the end of his/her stay, without requiring the Customer's physical presence or any further validation on his/her part.
The amount of the authorisation request includes the amount of the reservation (or the amount still to be paid in the event of partial prepayment at the time of reservation) and a lump sum to cover any consumption or expenses incurred by the Customer during the stay.any consumption or expenses incurred by the Customer on site (breakfast if not included in the price, restaurant, bar, tourist tax if applicable, etc.).). This fixed amount is determined by the establishment according to the number of people and the number of nights booked. Example: 2 nights at 130 euros + 50 euros estimated for extras = request for authorisation of 310 euros.
The authorisation request is not an immediate debit but corresponds to a reserve for later payment, authorised by the Customer's bank, which temporarily reduces the ceiling of the bank card used to guarantee the possibility of a later debit. In some cases, however, the authorisation request may appear as a pending debit on the bank account associated with the card used.
When the authorisation request has been activated and confirmed by the bank, at the end of the stay, the Establishment sends the Customer's bank a debit request corresponding to the amount of the invoice:
If the Invoice is less than the amount of the authorisation request, the actual debit from the card will be equal to the amount actually owed by the Customer. The limit on the card will then be readjusted (released) by the Customer's bank to take account of this difference (with a delay that varies depending on the bank);
Example: Authorisation request for 300 euros, final bill for 260 euros = debit of 260 euros and cancellation of the authorisation request for the remaining 40 euros.
If the invoice is higher than the amount of the authorisation request, the authorisation request will be used in full by the establishment. The remainder will be debited to the same card. The Customer's account is therefore debited twice. One corresponds to the amount of the authorisation request and the other to the balance. However, the Customer is advised to go back to reception to settle the amount of the authorisation request or to pay directly. Example: Authorisation request for 300 euros, final invoice for 320 euros = debit of 300 euros + debit of 20 euros.
In some establishments, the currency used by the establishment for the invoice may be different from that used for the authorisation request. In this case, the amount actually debited may also differ from the amount of the authorisation request due to possible changes in exchange rates between the date of the authorisation request and the date of the invoice.
In rare cases, the authorisation request may result in a debit by the Customer's bank before the actual debit is made. In this case, the debit will not be made twice. The balance, if in favour of the Customer, will be automatically credited back to the Customer by the bank.
If, at the suggestion of the establishment, the Customer wishes to prepay the entire stay on arrival, any additional expenses incurred within the establishment will be charged to the Customer.if the Customer, at the establishment's suggestion, wishes to pre-pay for the entire stay on arrival, any additional expenses incurred in the establishment cannot be added to the room account and must be paid directly at the time of consumption.
If the booking is cancelled after the authorisation request has been activated, a request to cancel the authorisation request will automatically be sent to the cardholder's bank. In rare cases, this cancellation may appear as a refund.
It should be noted that it usually takes twenty-four (24) to forty-eight (48) hours for the release of the pre-authorised amount (or refund) to be taken into account, but this may take up to seven (7) working days or more, depending on the cardholder's bank.
Article 4 : Booking Guarantee - Check-in and Check-out
Château de Sancy is open from 07H00 to 22H00, 7 days a week
Reservations officially take effect from 2pm on the day of arrival and end at 12 noon on the day of departure.
Early check-in - subject to availability. Late check-out - between 12 noon and 2 p.m. - €50 surcharge.
Customers may request access to their room before 2 p.m. on the day of arrival or to keep their room after 12 noon and until 2 p.m. on the day of departure. This service can be booked on site with the hotel staff or on request, subject to availability and payment of an additional fee. Please do not hesitate to contact us at the following address: reception@chateaudesancy.com
Article 5: Pets
The establishment accepts pets for an additional fee of €15.
Article 6: Cancellation or modification of a reservation:
For Accommodation Services (reservation of rooms within an Establishment or other types of accommodation), the Customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be supplied on a specific date or for a specific period.
For each Service reservation, the Special Terms and Conditions specify the terms and conditions for cancelling and/or modifying the reservation.
Reservations with a prepayment cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be reimbursed. In this case, this is mentioned in the Special Conditions.
Where permitted by the Special Conditions:
The reservation of a Service may be cancelled either directly on the Site via the "Consult or cancel your reservation" section or by contacting reception by e-mail: reception@chateaudesancy.com
Changes to the booking of a Service may be made directly with the establishment, whose telephone and other contact details are given on the booking confirmation sent by e-mail.
If a Service is interrupted due to the Customer's fault, the full price agreed will be collected. In the case of a reservation with prepayment before the stay, no refund will be given.
In the case of an Accommodation Service, unless expressly stipulated otherwise in the Special Terms and Conditions, the Customer must leave the establishment's room before the time indicated by the establishment, 12 noon on the day the reservation ends. Except Late Check-out.
When the Customer has booked an overnight stay with the possibility of modification, the Customer may freely change the date of this overnight stay or the type of room up to72 hours before the start of their stay at the hotel, subject to availability of a room at the hotel. In this case, the rate charged to the Customer will be that in force at the time of the change, for the new dates and the new room type chosen by the Customer. A new quote will be sent to the Customer in order to validate the new rate.
Article 7: Insurance and liability
A safety deposit box is available in each room. The hotel declines all responsibility in the event of theft, loss or damage to belongings belonging to Clients during their stay.
Guests must inform the hotel of any damage caused by them. He/she is responsible for all damage caused by his/her intermediary and undertakes, in the event of damage to the premises made available, to bear the cost of repairing the damage.
The hotel reserves the right to charge any extras or services not declared and invoiced at check-out to the credit card provided at the time of booking.
In particular, by making a definitive reservation for a Service, the Client undertakes to pay the price thereof and to comply with the relevant Special Conditions. Indeed: Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the reservation of the Service at the expense of the Customer, without prejudice to any action that Château de Sancy may take against the latter;
Any behaviour contrary to public decency and public order within the Establishment, as well as failure to comply with the Establishment's Internal Regulations, will result in the Director of the Establishment and/or any other service provider taking action against the Customer.Etablissement and/or any other Service provider to ask the Customer to leave the premises without any compensation and/or without any reimbursement if payment has already been made. If no payment has yet been made, the Customer must pay the price of the Services consumed before leaving the premises;
The Customer also undertakes to ensure that the IT resources made available by the Establishment (in particular the Wi-Fi network) are not used in any way for the purposes of reproducing, representing, making available or communicating to the public works or objects protected by copyright.objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorisation is required. The Customer is also required to comply with the security policy of the Establishment's Internet access provider, including the rules for using the means of sethe Customer is also required to comply with the security policy of the Establishment's Internet access provider, including the rules for using the security measures implemented to prevent the illicit use of IT resources, and to refrain from any act that undermines the effectiveness of these measures.
Article 8: Force majeure
Neither party may be held liable towards the other party in the event of non-performance of its obligations resulting from a case of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the costs arising therefrom. Cases of force majeure are considered to be those usually recognised by the case law of the Cour de cassation (French Supreme Court) (strikes, terrorist attacks, death, etc.). If the case of force majeure lasts for more than thirty (30) days from the date of its occurrence, these General Terms and Conditions may be cancelled by any of the parties.siliated by any of the parties without either of them being entitled to claim damages.
In the event of force majeure or any other exceptional event that prevents the Service from being carried out, and in particular prevents the reserved room in the Establishment from being made available to the Customer, the Establishment may reserve the right to have the Customer accommodated in another establishment.reserve the right to accommodate the Customer, in whole or in part, in an Establishment of an equivalent category or to provide a Service of the same nature, subject to the Customer's prior agreement.
In the event of relocation, the choice of establishment will be made by the hotel itself. The cost of relocation (additional room rate) will be paid by the hotel except in the event of force majeure as detailed above
Article 9: Commitment
Entering the required bank details and accepting these General Terms and Conditions and the Special Terms and Conditions electronically constitutes an electronic contract between the parties, which is proof between the parties of the reservation of the Service and of the sums due in execution of said reservation.
The General Terms and Conditions and the applicable Special Terms and Conditions express the entirety of the obligations of the parties. No other condition communicated by the Customer may be incorporated into them.
In the event of a contradiction between the Specific Conditions and the General Conditions, the Specific Conditions shall be the only conditions applicable to the obligation in question. In the event of a contradiction between, on the one hand, a partner's general terms and conditions of any kind whatsoever and, on the other hand, these General Terms and Conditions, the provisions of these General Terms and Conditions shall be the only ones applicable to the obligation in question.
If one or more of the stipulations of the General Terms and Conditions are held to be invalid or declared as such in application of a law, regulation or as a result of a decision handed down by a court, the General Terms and Conditions will apply to the obligation in question. following a final and binding decision of a competent court, the other stipulations will retain all their force and scope.
The authentic language is French. If the General Terms and Conditions are translated into a foreign language, the French language will prevail over any other translation in the event of a dispute, litigation, difficulty in interpreting or executing the General Terms and Conditions. interpretation or performance of these conditions and, more generally, concerning existing relations between the parties.
Article 10: Personal data
When the Customer uses the Site, in particular when making a reservation, Le Château de Sancy processes personal data under the conditions described in the "Confidentiality Policy".
The Customer is informed, on each of the personal data collection forms, of the compulsory or optional nature of the answers and information by the presence of an asterisk.
If the information identified as compulsory is not provided, Château de Sancy may not be able to register a reservation, manage the Customer's participation in the loyalty programme and manage any complaints made by the Customer.
Thus, the information collected in the context of the Customer's reservation is intended for Château de Sancy, its entities, its partners, its service providers (in particular online payment service providers) and the Establishments for the purposes of carrying out the reservation or taking pre-contractual measures. As long as the guarantees provided for by the applicable regulations have been put in place, the Customer's data may be transferred from Europe to other countries.from Europe to countries that do not provide an equivalent level of data protection from the point of view of the European Union.
Customers may at any time exercise their rights under the regulations on the protection of personal data. All the information required for this purpose is given in the "Privacy Policy".
